Submit a Warranty Service Request

I confirm that the information provided in this warranty request is accurate and complete to the best of my knowledge. I understand that submitting a request, receiving a case number or scheduling an inspection does not establish warranty coverage. If KDI dispatches a technician and determines that the condition is not covered because it was caused or materially contributed to by neglect, abuse, misuse, insufficient maintenance, third-party modifications, unauthorized repairs or another applicable exclusion—and those material facts were not disclosed before dispatch or were misrepresented or intentionally concealed—I understand that I will be responsible for a minimum $250 noncovered service and diagnostic charge. I understand that $250 is the minimum charge, not the maximum, and that additional authorized charges may apply for camera inspections, infrared or thermal imaging, moisture testing, leak detection, pressure testing, exploratory work, specialty-trade evaluation or other diagnostic measures. The applicable construction agreement and written warranty documents control.