Frequently Asked Questions

KDI provides full-service residential and commercial construction, remodeling, reconstruction and project-support services.

Primary Construction Services

Kitchen and bathroom remodeling

Full interior remodeling

Additions and ADUs

New construction

Insurance-funded reconstruction

Commercial improvements

Exterior improvements

Architectural and engineering coordination

Preconstruction services

Project management

Insurance-claim estimating and supplement support

Custom cabinetry and countertops

Additional Specialty Services

Vinyl, chain-link, wood and ornamental-iron fencing

Pedestrian and driveway gates

Roofing

Window upgrades and replacements

Patio decks and patio covers

Irrigation improvements

Concrete work

Water mitigation and damage-related reconstruction

Local Repairs and Maintenance

For qualifying properties within KDI’s local service area, smaller repair and maintenance services may include:

• Drywall repairs
• Plumbing repairs
• Electrical repairs
• HVAC repairs
• Plumbing-fixture replacements
• Light-fixture replacements
• General repairs and property maintenance

Certain specialty services may be performed by appropriately licensed trade partners coordinated by KDI. Project and service availability depends on the scope, location, licensing requirements, scheduling needs and KDI’s current capacity.

KDI serves qualifying projects throughout Riverside, San Bernardino, Orange, Los Angeles and San Diego counties. Service availability depends on the project type, size and location.

Smaller repair and maintenance services are generally limited to qualifying properties located within approximately 20 driving miles of KDI’s Riverside office. Address verification is required.

KDI offers a complimentary initial consultation to discuss your property, project goals, preliminary scope and recommended next steps.

Accurate construction pricing often requires photographs, measurements, plans, material selections, site information or an onsite evaluation. For that reason, a complete estimate may not always be available during the initial consultation. Any design, inspection, planning, preconstruction or estimating fees that apply will be disclosed before those services are performed.

Remodeling and reconstruction projects may also contain concealed defects or conditions that could not reasonably be observed before demolition. Examples may include hidden water damage, deteriorated framing, unsafe wiring, damaged plumbing, mold or moisture conditions, and noncompliant prior construction.

Rather than automatically increasing every proposal to cover conditions that may never be encountered, KDI develops its initial pricing around visible conditions and the reasonably identifiable scope. We then explain foreseeable risks and establish clear expectations concerning work that may become necessary if concealed conditions are discovered.

Certain projects may require a reasonable allowance or contingency for anticipated but unconfirmed concealed conditions. If a concealed defect or condition is identified, the assigned project manager will document it, explain how it affects the project and walk the customer through the available options based on the customer’s needs, project requirements and budget. Any additional work will be addressed in accordance with the construction agreement and applicable change-order procedures.

A KDI representative will gather preliminary information about your property, project goals, desired timeline, location, funding needs, design preferences and anticipated investment.

We will then determine whether the project appears to be a good fit for KDI and explain the recommended next step. Depending on the scope, that may include an onsite consultation, document review, design meeting, financing discussion, insurance-estimate evaluation, preliminary scope development or preconstruction agreement.

Yes. KDI can coordinate the project from early planning and design through permitting, construction and completion.

Depending on the project, this may include architectural and engineering coordination, preconstruction, material selections, budgeting, permit processing, procurement, construction management, inspections and project closeout.

Yes. KDI can coordinate architectural plans, engineering, energy documentation, permit applications and inspection requirements when necessary for the project.

KDI has access to an in-house engineering resource, allowing our construction and engineering teams to coordinate more closely. This can improve communication, design efficiency, constructability review, quality control and project timelines while helping reduce avoidable revisions between planning and construction.

Depending on the project, additional architects, engineers, energy consultants or specialty professionals may also participate. Professional services, permit fees, plan-check fees and agency charges may be included in the proposal, identified as allowances or billed separately as provided in the agreement.

Government review, permit approval and inspection timelines remain under the control of the applicable agencies and cannot be guaranteed by KDI.

A design or preconstruction agreement authorizes KDI to perform the professional and planning services necessary to define and prepare a project before construction begins.

Depending on the scope, these services may include:

• Site measurements
• Existing-condition documentation
• Preliminary design development
• 3D visualization
• Material and finish selections
• Preliminary budgeting
• Constructability review
• Architectural coordination
• Engineering coordination
• Permit planning
• Value engineering
• Scope development

A design or preconstruction agreement does not automatically authorize construction unless construction services are expressly included.

Yes. KDI may provide 3D visualization services for qualifying remodeling, addition, new-construction and design-build projects.

These concepts help customers evaluate the proposed layout, functionality and general design direction before construction begins. Promotional offers may include one complimentary initial 3D concept for qualifying projects.

Preliminary 3D concepts are intended for visualization and budgeting only. They are not permit plans, engineering documents or construction drawings and do not guarantee exact dimensions, colors, materials, lighting conditions or finished appearance.

Final design, scope and pricing remain subject to field verification, customer selections, product availability and execution of the applicable written agreement.

Yes. KDI offers full project-management and preconstruction services that may include:

• Material and finish selections
• Product sourcing
• Procurement coordination
• Vendor and manufacturer coordination
• Budget alignment
• Availability and lead-time review
• Value-engineering options
• Installation compatibility review

Depending on the project, KDI can assist with cabinetry, countertops, flooring, tile, plumbing fixtures, lighting, windows, roofing materials, paint colors, hardware and other finishes.

Selections must be completed according to the project schedule. Late selections, unavailable products, delayed deliveries or customer-requested changes may affect pricing and completion dates.

KDI provides custom cabinet and countertop solutions through its integrated fabrication capabilities and qualified manufacturing partners.

Options may include custom cabinet layouts, door styles, storage solutions, countertop fabrication and coordinated installation. Availability depends on the design, material, project location and production schedule.

KDI will assign a sales/project manager who will be involved from the sales and planning stages through project completion. Your sales/project manager will serve as your primary point of contact throughout the project and will help coordinate communication, planning, documentation, approvals and construction progress.

Additional project managers, designers, engineers, trade partners, field personnel and administrative team members may participate depending on the project’s scope and complexity.

This coordinated structure allows KDI to manage the different phases of the project through one accountable team while giving the customer a consistent primary contact.

KDI develops pricing based on the actual requirements of the project, including:

• Defined scope of work
• Existing property and site conditions
• Project complexity
• Site and work-area access
• Labor and trade requirements
• Material and finish selections
• Building-code requirements
• Architectural and engineering needs
• Permits and inspections
• Equipment and mobilization requirements
• Project location
• Scheduling and coordination
• Current material and labor-market conditions
• Supervision, insurance, warranty and administrative requirements

KDI does not rely solely on a generalized price-per-square-foot formula when a project requires detailed scope development. Two projects with similar square footage can have substantially different costs because of design complexity, demolition requirements, accessibility, material selections, existing conditions and code requirements.

KDI operates as a full-compliance general contractor. Our projects are planned and performed according to applicable safety, quality and licensing standards. KDI is licensed, bonded and insured, and we require appropriate licensing and insurance from the trade partners participating in our projects.

These protections matter. Contractors who are unlicensed, improperly classified, uninsured or inadequately insured may present financial, safety and liability risks to the property owner. Customers should independently verify any contractor’s license status, bond and insurance before entering into an agreement.

Contractor proposals may also differ because they do not always include the same:

• Scope of work
• Materials and installation standards
• Project supervision
• Permits and inspections
• Insurance protections
• Warranty coverage
• Planning and project coordination
• Site protection and cleanup
• Code-compliance requirements
• Allowances and exclusions

When comparing proposals, customers should evaluate what is included, excluded or listed as an allowance—not only the total price. A lower proposal may omit work that becomes necessary later or may be based on different materials, workmanship, licensing, insurance, supervision or warranty standards.

When applicable, KDI may provide a Transparency Report with its estimate. The report helps customers understand typical pricing ranges for comparable work within their ZIP code and shows where KDI’s proposal falls within that range.

The Transparency Report is intended as an informational comparison. It is not a guarantee that every contractor, property or project will have the same price. Actual pricing depends on the project scope, site conditions, materials, workmanship, contractor qualifications, insurance, warranty coverage and other project-specific requirements.

Yes. When appropriate, KDI may recommend alternative materials, products, construction methods or scope adjustments that could improve value without unnecessarily compromising performance, quality, safety, code compliance or warranty requirements.

KDI’s product-sourcing and procurement capabilities may provide access to manufacturers, wholesalers, distributors and factory-direct options. Product availability and potential savings vary by project.

An allowance is an estimated amount included for an item or category that has not been fully selected, confirmed or priced when the agreement is prepared.

If the final approved selection or required work costs more or less than the allowance, the contract amount may be adjusted according to the agreement. An allowance is not a guaranteed maximum price unless expressly stated otherwise.

Allowances may also be used for anticipated but unconfirmed concealed conditions when the exact extent of the required work cannot reasonably be determined before demolition or further investigation.

A change order is a written modification to the original agreement. It may address:

• Customer-requested changes
• Material or design upgrades
• Concealed conditions
• Code-required work
• Scope additions or reductions
• Work that could not reasonably have been included in the original proposal

Change orders may affect the contract price and project schedule. Except when immediate action is necessary to protect the property, address a safety concern or respond to an emergency, changes should be documented and approved in writing before the additional work proceeds.

Yes. KDI can provide access to financing and pay-over-time options through independent third-party providers, including Affirm, Figure, GreenSky and Hearth.

Available programs may help qualifying customers manage monthly payments, preserve available cash or fund a larger and more complete project scope.

Affirm provides a buy-now-pay-later option for qualifying transactions of up to $30,000, with available payment terms generally ranging from 3 to 36 months.

Depending on eligibility and the available plan, benefits may include:

• Manageable monthly payments
• No late fees
• No hidden fees
• No compounding interest
• Checking available payment options without affecting the applicant’s credit score
• Clear payment terms presented before acceptance

Rates may range from 0% to 36% APR. A down payment may be required, and available plans depend on eligibility, transaction amount and applicable provider terms.

Figure offers a home-equity line of credit for homeowners with sufficient available equity. This option may be appropriate for larger or longer-term remodeling and construction projects.

Potential features may include:

• Fixed rates for the initial draw
• Larger borrowing capacity for qualifying homeowners
• Available terms ranging from 5 to 30 years
• Online application
• Potential approval in as little as five minutes
• Potential funding in as few as five days

Loan amounts, rates, fees, approval and funding times depend on the applicant, property, available equity and Figure’s current requirements. Additional draws may be subject to a different interest rate.

To Review current Figure disclosures and eligibility requirements Talk to your KDI Sales / Project Manager representative.

GreenSky offers qualifying homeowners personal-loan options designed for home-improvement projects.

Available features may include:

• Credit limits of up to $100,000
• Fixed-rate options
• Deferred-interest plans
• Multiple repayment options
• Co-applicant availability
• Online or mobile applications
• Credit decisions that may be provided shortly after application

KDI’s ability to offer GreenSky financing is subject to program enrollment and continued provider eligibility.

Learn more about GreenSky financing through Houzz Pro Speak with your KDI Sales / Project manager representative.

Hearth provides access to a marketplace of independent lending partners for qualifying home-improvement customers. Customers may be able to compare personalized financing options without affecting their credit score during the initial rate-check process.

Depending on the applicant and lender, available options may include:

• Personal loans for qualifying home-improvement projects
• Fixed monthly payments
• Loan amounts generally ranging from $1,000 to $250,000
• Terms generally ranging from 2 to 12 years
• No home-equity requirement for qualifying personal-loan products
• Potential funding shortly after final approval

To Review current Hearth financing information talk to your KDI sales / project manager representative.

No. KDI is not a lender and does not make credit decisions, determine interest rates or guarantee financing approval.

All financing is subject to application, eligibility, credit approval and the provider’s current rates, fees, terms and conditions. Checking available options may involve a soft credit inquiry, while accepting or finalizing an offer may result in a hard credit inquiry.

Financing proceeds, payment timing and contractor-payment procedures vary by provider. Customers should review the lender’s complete disclosures before accepting financing.

Financing availability does not modify the customer’s payment obligations under the applicable KDI agreement unless expressly documented in writing.

Depending on the project and activated features, customers may be able to access:

• Proposals and signed agreements
• Project schedules and milestone updates
• Change orders
• Invoices and payment information
• Design files and material selections
• Project photographs
• Daily or weekly progress updates
• Customer approvals
• Messages and project communications
• Insurance-related documents
• Permit records
• Inspection records and results
• Documents requiring review or signature
• Warranty information
• Project closeout records

The portal provides an organized location for important project information and improves visibility and communication throughout the project.

No. Customers may also communicate with their assigned KDI representative through approved email, telephone calls and scheduled meetings.

The portal helps preserve an organized project record. Scope changes, selections, financial commitments and important approvals must still be documented in writing.

The frequency of updates depends on the project phase and activity taking place. KDI may provide milestone updates, progress photographs, schedule information and other communications through the portal and designated communication channels.

Some periods may show limited visible activity while permits, engineering, fabrication, material procurement or third-party approvals are pending.

No. The portal reflects the anticipated schedule based on the information available at that time.

Construction schedules may be affected by:

• Permits and inspections
• Weather
• Material availability
• Concealed conditions
• Customer decisions
• Change orders
• Engineering requirements
• Trade coordination
• Insurance or mortgage-company processing
• Other circumstances beyond KDI’s reasonable control

KDI will communicate material schedule changes when reasonably possible.

Yes. KDI performs qualifying reconstruction projects involving insured property damage.

KDI can evaluate the repair scope, document observed construction conditions, prepare estimates and organize supporting information related to the work KDI is contracted to perform.

Depending on the project and agreement, KDI may assist with:

• Reviewing the carrier’s repair estimate
• Documenting visible damage and construction conditions
• Preparing a detailed construction estimate
• Identifying differences between the carrier’s scope and the work reasonably required
• Preparing photographs, measurements and supporting exhibits
• Documenting code-related construction requirements
• Preparing qualifying supplement requests
• Communicating construction information to the adjuster
• Providing progress documents requested for payment processing
• Coordinating inspections related to KDI’s work

KDI’s assistance is limited to construction scope, pricing and documentation unless additional services are separately authorized and legally permitted.

No. KDI is a licensed contractor—not a public adjuster, insurance carrier or law firm.

KDI may explain construction requirements and provide documentation supporting its estimate, but KDI does not determine coverage or provide legal advice. Coverage interpretations and claim-settlement decisions remain between the property owner, insurance carrier and any appropriately licensed or authorized representatives.

A supplement is a request for the insurance carrier to review additional or revised construction items that may have been omitted, underpriced or discovered after the original estimate was prepared.

Supplement items may involve:

• Concealed damage
• Code-required work
• Material differences
• Additional labor
• Access requirements
• Additional quantities
• Work reasonably necessary to complete an approved repair

Supplement approval is not guaranteed. The insurance carrier controls its coverage, pricing and payment decisions.

Not necessarily. An insurance estimate reflects the carrier’s evaluation of the claim based on the information, pricing system and coverage determination available to it.

KDI independently prices the construction work based on the actual scope, property conditions, applicable codes, labor, materials, project requirements and contractual responsibilities. Differences between the two estimates may require clarification, supplementation or customer authorization.

That depends on the contract, safety conditions, available funding and the customer’s written authorization.

If a customer authorizes work before the carrier approves additional funding, the customer may remain responsible for any amount the insurance carrier does not pay.

The property owner is responsible for the deductible and any other customer-responsibility amounts required by the insurance policy or construction agreement.

KDI does not waive, absorb, conceal or misrepresent insurance deductibles.

The property owner remains responsible for payment under the construction agreement, including deductibles, depreciation, excluded items, upgrades and amounts not paid or approved by the carrier unless the written agreement expressly states otherwise.

KDI will provide reasonable supporting construction documentation for qualifying work, but carrier approval or payment is not guaranteed.

When a mortgage company is named on an insurance payment, it may hold the funds and release them through a draw, documentation or inspection process.

The property owner is responsible for completing required mortgage-company documents and cooperating with the release process. KDI may provide invoices, progress information and other reasonable construction documentation, but KDI cannot control the mortgage company’s processing times, inspection requirements or funding decisions.

Yes. KDI provides warranty coverage as stated in the signed construction agreement and applicable warranty documents.

Warranty periods and coverage vary based on the type of work, product, manufacturer and project agreement. Manufacturer warranties may apply separately to certain materials, fixtures, appliances and equipment.

Warranty requests should be submitted through the KDI customer portal or KDI’s designated warranty-contact method. Please provide:

• Customer name
• Project address
• Contract or project number, if available
• A detailed description of the concern
• The date the condition was first observed
• Photographs or video of the condition
• Whether the condition is active, intermittent or worsening
• Your availability for an inspection

Providing complete and accurate information helps KDI evaluate the concern, determine whether additional documentation is required and coordinate the appropriate next step.

KDI will review the available information and determine whether additional documentation or an inspection is needed.

Scheduling an inspection does not automatically establish warranty coverage. After evaluating the condition, KDI will determine whether it is covered, excluded, related to another party or appropriate for separately priced service.

If the concern is covered, KDI will coordinate an appropriate corrective action. If it is not covered, KDI will explain its determination and may offer a separately priced service visit or repair option.

Warranty exclusions depend on the signed agreement but may include:

• Normal wear and tear
• Routine maintenance
• Customer-supplied products or materials
• Manufacturer defects covered by a separate warranty
• Damage caused by misuse, neglect, occupants, pets or pests
• Unauthorized modifications or repairs
• Work performed by another contractor
• Pre-existing or concealed conditions outside KDI’s scope
• Property movement or settlement outside KDI’s responsibility
• New leaks, plumbing backups, weather events or accidental damage
• Cosmetic conditions accepted at completion
• Conditions reported after the applicable warranty period

The signed agreement and warranty documents control if they differ from the general information presented on the website.

Covered warranty work is handled according to the applicable warranty documents.

A service, diagnostic or inspection charge may apply when the concern:

• Is not covered by KDI’s warranty
• Falls outside the warranty period
• Results from misuse, insufficient maintenance or another party
• Involves customer-supplied materials
• Is unrelated to KDI’s work
• Requires investigation or work beyond KDI’s contractual responsibility

Any applicable charges will be handled according to the signed agreement and warranty terms.

It depends on the scope, safety conditions and availability of essential services.

Some projects can be completed while the property remains occupied. Others may require temporary relocation because of demolition, dust, noise, utility interruptions, restricted access or safety requirements.

KDI will discuss reasonably foreseeable occupancy concerns during planning. Conditions discovered after work begins may change the original occupancy recommendation.

Concealed conditions are physical conditions that could not reasonably be observed or confirmed before demolition, investigation or construction began.

Examples may include:

• Hidden water or termite damage
• Deteriorated framing
• Unsafe or outdated wiring
• Damaged plumbing
• Mold or moisture conditions
• Hazardous materials
• Unpermitted modifications
• Noncompliant prior construction
• Inadequate structural support
• Undocumented underground utilities

If a concealed condition is discovered, KDI will document it, explain its effect on the project and present the reasonably available options. Additional work, time or materials may require a written change order.

Customer-supplied materials may be accepted when approved by KDI in advance.

The customer is generally responsible for:

• Ordering accuracy
• Product suitability
• Required quantities
• Delivery and availability
• Shortages
• Defects or damage
• Compatibility with the project
• Manufacturer-warranty claims

Delayed, incorrect, damaged or unsuitable customer-supplied materials may affect the schedule and result in additional labor, handling, storage or return costs.

When permits are required and included in KDI’s scope, KDI can coordinate the permit process.

The agreement will identify whether permit and plan-check costs are included, excluded or treated as allowances. Approval timelines, correction notices and inspection scheduling are controlled by the applicable government agencies and cannot be guaranteed by KDI.

Construction schedules may be affected by:

• Permit or inspection delays
• Material availability
• Weather
• Concealed conditions
• Engineering requirements
• Customer selections or approvals
• Change orders
• Utility-company requirements
• Insurance or mortgage-company processing
• Trade availability
• Events outside KDI’s reasonable control

KDI will make reasonable efforts to communicate significant schedule changes and keep the project moving forward.

KDI may offer project-specific, seasonal or community-appreciation promotions.

Each offer is subject to its published qualification requirements, expiration date, minimum project value, applicable exclusions and maximum savings. Promotions must be disclosed before the proposal is finalized and documented in the written agreement.

Offers cannot be applied retroactively, transferred or exchanged for cash.

Qualifying programs may be available to:

• Active-duty military personnel
• Military reservists and National Guard members
• Honorably discharged veterans
• Retired military personnel
• Active or retired first responders
• Law-enforcement officers
• Firefighters
• Emergency medical technicians and paramedics
• Teachers and qualifying school employees
• City, county, state and federal government employees
• Seniors age 65 or older

Eligibility verification is required. The qualifying person must generally be a property owner or authorized contracting party and must be named in the applicable agreement.

Unless KDI expressly approves otherwise in writing, promotions, community discounts, referral rewards, financing promotions and negotiated price reductions cannot be combined or stacked.

If a customer qualifies for more than one offer, KDI may apply the single eligible offer providing the greatest available value, subject to that offer’s terms.

Unless a written promotion expressly states otherwise, discounts generally do not apply to:

• Permits and government fees
• Architecture and engineering
• Testing and inspections
• Hazardous-material services
• Insurance deductibles
• Financing costs
• Third-party professional services
• Emergency services
• Change orders
• Specialty or customer-selected upgrades
• Previously contracted work

Each promotion should identify the eligible project components and maximum available savings.

Yes. KDI offers select local repair, maintenance and small-project services for qualifying properties located within approximately 20 driving miles of its Riverside office.

Available services may include:

• Drywall repairs
• Plumbing repairs
• Electrical repairs
• HVAC repairs
• Plumbing-fixture replacements
• Light-fixture replacements
• Minor carpentry
• Trim and baseboard repairs
• Door and hardware adjustments
• Cabinet adjustments
• Countertop repairs
• Caulking and sealant replacement
• General punch-list work
• Property-maintenance services

Service availability depends on the requested scope, property location, technician availability, permitting requirements and applicable licensing laws.

The local-service boundary allows KDI to provide smaller repairs while reasonably managing travel time, technician scheduling and service costs.

Eligibility is determined by driving distance, not straight-line distance. Properties outside the local-service area may still qualify for larger remodeling, reconstruction or construction projects.

Yes. A minimum service-call or diagnostic charge may apply to local repairs and maintenance requests.

The initial charge covers scheduling, dispatch, travel and the stated initial service or evaluation period. It does not necessarily include:

• Materials
• Specialty equipment
• Permit costs
• Additional labor
• Concealed conditions
• Completion of the requested repair

Applicable charges will be disclosed before the appointment is confirmed.

KDI may coordinate plumbing, electrical and HVAC work through appropriately licensed specialty contractors when required by the project scope and California licensing laws.

Services may be performed by KDI personnel where legally permitted or through qualified specialty trade partners. Availability depends on the requested work, location, permitting requirements and applicable licensing rules.

Limited emergency-response services may be available for qualifying conditions and service areas. Availability is not guaranteed and depends on location, personnel, safety conditions and the nature of the request.

If there is an immediate threat involving fire, gas, electrical hazards, flooding, personal safety or another dangerous condition, contact 911, the fire department or the appropriate utility provider before contacting KDI.

Licensing and Contact Information

KDI Building Developments Inc.

CSLB #1137039

Licensed • Bonded • Insured

1-800-928-0972

The information provided in these FAQs is general and may not apply to every project. The signed construction agreement, change orders, warranty documents, promotional terms and other project-specific documents control if they differ from the information presented here.

Financing is offered through independent third-party providers and is subject to application, approval, eligibility and the provider’s current terms. KDI is not a lender and does not guarantee approval, rates, loan amounts or funding timelines.